Skip to content
Accessibility
Home Consultation Home
Contact Us Help (This link opens a new window)
Terms and Conditions (This link opens a new window)

Consultation Portal

You and your Berneslai Homes - Moving forward together

Berneslai Homes is an Arms Length Management Organisation (or ALMO) responsible for managing 19,500 homes on behalf of Barnsley Metropolitan Borough Council.  In 2009 we were awarded a three stars excellent rating with excellent prospects for improvement by the Audit Commission following an inspection.

At Berneslai Homes we believe that the best way of improving our services is to work closely with our customers.  We encourage our customers to play an active role in the running of services, homes and estates. This means listening to and acting on what they have to say about the service we offer.

RSS
Advanced Search
Consultation Start End Status
 SEAP Feedback Event DetailsSEAP Feedback Event
Description:
If you attended the SEAP feedback event on 9th February, please tell us what you thought
Organisation:
Barnsley MBC
Contact Name:
Berneslai Homes
Contact Email:
JoanneHuxley@berneslaihomes.co.uk
Contact Telephone:
01226 787673
Other Contact Information:
Customer Services Team Berneslai Homes PO Box 627 Barnsley S70 9FZ
Subject:
Berneslai Homes
Service/Business Area:
Customer Service Team
Consultation Purpose:
To gather customer feedback about the SEAP Feedback event.
method(s) of consultation:
Forms to be completed after the event and invite customers to complete online.
 08/02/12 12:01  25/05/12 12:01  Open
 Tenant Involvement Form DetailsTenant Involvement Form
Description:
To gain the views of our customers about our Housing Management Service
Organisation:
Berneslai Homes
Contact Name:
Customer Services
Contact Email:
customerservices@berneslaihomes.co.uk
Contact Telephone:
01226 787673
Other Contact Information:
Customer Services Team Berneslai Homes PO Box 627 Barnsley S70 9FZ
Subject:
Berneslai Homes
Service/Business Area:
Customer Services & Enagagement Team
Consultation Purpose:
To gain views and feedback from our customers in regards to the Housing Management Service which we deliver.
method(s) of consultation:
Events, face to face and website.
 03/11/11 09:34  31/03/12 09:34  Open
 Adaptation Satisfaction Survey DetailsAdaptation Satisfaction Survey
Description:
Survey for Berneslai Homes tenants who have recently had an adaptation in their home. (An adaptation is an alteration which makes the home more suitable for the occupant.)
Organisation:
Berneslai Homes
Contact Name:
Customer Services
Contact Email:
customerservices@berneslaihomes.co.uk
Contact Telephone:
01226 787673
Other Contact Information:
Customer Services Team Berneslai Homes PO Box 627 Barnsley S70 9FZ
Subject:
Berneslai Homes
Service/Business Area:
Assets, Regeneration and Construction
Consultation Purpose:
This survey assesses customer satisfaction with Berneslai Homes Equipment and Adaptation Service.
method(s) of consultation:
100% targeted sample of customers using service by: Postal survey Online survey
Audience or target group:
Black Minority Ethnic, Carers, Children/Young people, Council Tenants, Disabled People, Faith Groups, Gypsies / Travellers, Lesbian & Gay, Older People, Parents or Guardians, People with Learning Difficulties, Service Users
Wards:
Central, Cudworth, Darfield, Darton East, Darton West, Dearne North, Dearne South, Dodworth, Hoyland Milton, Kingstone, Monk Bretton, North East, Old Town, Penistone East, Penistone West, Rockingham, Royston, St Helen's, Stairfoot, Wombwell, Worsbrough
20/04/11 15:26  01/04/12 00:00  Open
 New Tenancy Survey DetailsNew Tenancy Survey
Description:
Please complete this survey if you have recently become a Berneslai Homes Tenant
Organisation:
Berneslai Homes
Contact Name:
Customer Services
Contact Email:
customerservices@berneslaihomes.co.uk
Contact Telephone:
01226 787673
Other Contact Information:
Customer Services Team Berneslai Homes PO Box 627 Barnsley S70 9FZ
Subject:
Berneslai Homes
Service/Business Area:
Customer Service & Engagement Team
Consultation Purpose:
To gain feedback from new tenants on their experiences of the overall lettings process and to implement recommendations where satisfaction is low.
method(s) of consultation:
postal
 26/01/12 08:48  01/02/13 08:48  Open
 Consultation Events Survey 2012 DetailsConsultation Events Survey 2012
Description:
This is a survey to invite customers to 4 events: - Local offers 2012/13 - Complaint & tenant panels - Berneslai Challange panels - Localism Act
Organisation:
Berneslai Homes
Contact Name:
Customer Services
Contact Email:
customerservices@berneslaihomes.co.uk
Contact Telephone:
01226 774376
Other Contact Information:
Customer Services Team Berneslai Homes PO Box 627 Barnsley S70 9FZ
Subject:
Berneslai Homes
Service/Business Area:
Customer Services & Engagement Team
Consultation Purpose:
To gather customer feedback on these 4 issues
method(s) of consultation:
Email survey link to customers
 06/01/12 09:50  30/04/12 09:50  Open
 Complaints Handling Survey DetailsComplaints Handling Survey
Description:
Complete this survey if you have recently made a complaint.
Organisation:
Berneslai Homes
Contact Name:
Customer Services
Contact Email:
customerservices@berneslaihomes.co.uk
Contact Telephone:
01226 787673
Other Contact Information:
Customer Services Team Berneslai Homes PO Box 627 Barnsley S70 9FZ
Subject:
Berneslai Homes
Service/Business Area:
Customer Services & Engagement Team
Consultation Purpose:
To gather customer feedback about how complaints are handled so that we can improve our service.
method(s) of consultation:
Postal & telephone surveys once a month
 12/08/11 16:15  31/05/12 16:15  Open
 Repairs & Maintenance Satisfaction Survey 2011 to 2012 DetailsRepairs & Maintenance Satisfaction Survey 2011 to 2012
Description:
Complete this survey if you have had a repair completed by Berneslai Homes between April 2011 to March 2012
Organisation:
Berneslai Homes
Contact Name:
Customer Services
Contact Email:
customerservices@berneslaihomes.co.uk
Contact Telephone:
01226 787673
Other Contact Information:
Customer Services Team Berneslai Homes PO Box 627 Barnsley S70 9FZ
Subject:
Berneslai Homes
Service/Business Area:
Customer Services & Engagement Team
Consultation Purpose:
To gather customer feedback about our repairs service so that we can improve our service
method(s) of consultation:
Postal survey
 23/05/11 13:04  29/06/12 13:04  Open
 Heating Satisfaction Survey 2011 to 2012 DetailsHeating Satisfaction Survey 2011 to 2012
Description:
Complete this survey if you have had a servicing to your gas or solid fuel heating system between April 2011 and March 2012
Organisation:
Berneslai Homes
Contact Name:
Customer Services
Contact Email:
customerservices@berneslaihomes.co.uk
Contact Telephone:
01226 787673
Other Contact Information:
Customer Services Team Berneslai Homes PO Box 627 Barnsley S70 9FZ
Subject:
Berneslai Homes
Service/Business Area:
Customer Services & Engagement Team
Consultation Purpose:
To gather customer feedback about our gas or solid fuel servicing so that we can improve our service.
method(s) of consultation:
Postal survey
 23/05/11 13:30  29/06/12 13:30  Open
Displaying 1 to 8 of 8 items
  • Back to First Page
  • Previous Page
  • Next Page
  • Forward to Last Page