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Consultation Portal

Repairs, Maintenance and Improvement Service

Customers tell us that repairing and maintaining your homes is one of the most important services we provide.  We’ve worked hard with our partners and with our customers to develop challenging targets so that we repair your homes quickly, to an excellent standard and at a time that is convenient to you.  We’re proud that we are continuing to meet these targets and improve our service to you.

We frequently ask your views on the following areas of our repairs, maintenance and improvement service:

  • Repairs;
  • Maintaining the Barnsley Home Standard (Improvement Schemes);
  • Gas Servicing;
  • Solid Fuel Servicing;
  • Equipment and Adaptations; and
  • Regeneration.

If you have any comments or need help with this site, please contact our Customer Services Team on 01226 787673 or email customerservices@berneslaihomes.co.uk.

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 Adaptation Satisfaction Survey DetailsAdaptation Satisfaction Survey
Description:
Survey for Berneslai Homes tenants who have recently had an adaptation in their home. (An adaptation is an alteration which makes the home more suitable for the occupant.)
Organisation:
Berneslai Homes
Contact Name:
Customer Services
Contact Email:
customerservices@berneslaihomes.co.uk
Contact Telephone:
01226 787673
Other Contact Information:
Customer Services Team Berneslai Homes PO Box 627 Barnsley S70 9FZ
Subject:
Berneslai Homes
Service/Business Area:
Assets, Regeneration and Construction
Consultation Purpose:
This survey assesses customer satisfaction with Berneslai Homes Equipment and Adaptation Service.
method(s) of consultation:
100% targeted sample of customers using service by: Postal survey Online survey
Audience or target group:
Black Minority Ethnic, Carers, Children/Young people, Council Tenants, Disabled People, Faith Groups, Gypsies / Travellers, Lesbian & Gay, Older People, Parents or Guardians, People with Learning Difficulties, Service Users
Wards:
Central, Cudworth, Darfield, Darton East, Darton West, Dearne North, Dearne South, Dodworth, Hoyland Milton, Kingstone, Monk Bretton, North East, Old Town, Penistone East, Penistone West, Rockingham, Royston, St Helen's, Stairfoot, Wombwell, Worsbrough
20/04/11 15:26  01/04/12 00:00  Open
 Repairs & Maintenance Satisfaction Survey 2011 to 2012 DetailsRepairs & Maintenance Satisfaction Survey 2011 to 2012
Description:
Complete this survey if you have had a repair completed by Berneslai Homes between April 2011 to March 2012
Organisation:
Berneslai Homes
Contact Name:
Customer Services
Contact Email:
customerservices@berneslaihomes.co.uk
Contact Telephone:
01226 787673
Other Contact Information:
Customer Services Team Berneslai Homes PO Box 627 Barnsley S70 9FZ
Subject:
Berneslai Homes
Service/Business Area:
Customer Services & Engagement Team
Consultation Purpose:
To gather customer feedback about our repairs service so that we can improve our service
method(s) of consultation:
Postal survey
 23/05/11 13:04  29/06/12 13:04  Open
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