Barnsley Metropolitan Borough Council - Repairs and Improvements

Adaptation Satisfaction Survey

What is this survey about?

This survey asks you about your experience from requesting an adaptation to it being completed in your home.

Why should I complete it?

Your views tell us how good our services are and where we may need to make improvements.

It also helps us identify if you have a problem with the adaptation we've completed and if that's the case we'll contact you to solve the problem.

What do you do with the results?

If you are unhappy with the service we will contact you to find out more about your experience.

We share the results with our partners and compare our performance with other landlords to see if we can learn from each other. We share the results with all our tenants.

More importantly we'll publish on our web site and other publications what we're doing to improve our services.

Event Information

Access:: No login required
Status:: Open (From 20/04/11 15:26 to 01/04/12 00:00)
Privacy:: If you take part: your name will not be shown, your answers will not be shown, your town/city will not be shown
Description:: Survey for Berneslai Homes tenants who have recently had an adaptation in their home. (An adaptation is an alteration which makes the home more suitable for the occupant.)
Organisation:: Berneslai Homes
Contact Name:: Customer Services
Contact Email:: customerservices@berneslaihomes.co.uk
Contact Telephone:: 01226 787673
Other Contact Information:: Customer Services Team Berneslai Homes PO Box 627 Barnsley S70 9FZ
Subject:: Berneslai Homes
Service/Business Area:: Assets, Regeneration and Construction
Consultation Purpose:: This survey assesses customer satisfaction with Berneslai Homes Equipment and Adaptation Service.
method(s) of consultation:: 100% targeted sample of customers using service by: Postal survey Online survey
Audience or target group:: Black Minority Ethnic, Carers, Children/Young people, Council Tenants, Disabled People, Faith Groups, Gypsies / Travellers, Lesbian & Gay, Older People, Parents or Guardians, People with Learning Difficulties, Service Users
Wards:: Central, Cudworth, Darfield, Darton East, Darton West, Dearne North, Dearne South, Dodworth, Hoyland Milton, Kingstone, Monk Bretton, North East, Old Town, Penistone East, Penistone West, Rockingham, Royston, St Helen's, Stairfoot, Wombwell, Worsbrough

Consultation Portal

Adaptation Satisfaction Survey